Frequently Asked Questions
Are your phones, tablets & accessories new?
Our phones, tablets & accessories are cosmetically new. Our business is established with brand sourcing centres to bring you clearance stock which are not used. All handsets will therefore be boxed sealed and new like a purchase from the brand themselves, at their standard.
How can I track my order?
Once you place an order with us, you will recieve a confirmation e-mail immediatley. Once your item is being shipped by our suppliers you will then recieve a tracking number from Royal Mail to ensure you can track your orders arrival. Need your tracking number? Just provide your order ID
Why isn't my tracking number working?
Our most commonly used courier partner is Royal Mail. When you receive your update email about your delivery, you will also be able to see your delivery courier as well as the tracking information to track your parcel.
Please allow for 24-48 days for this to update on their website.
Note: This 24-48 days DOES NOT mean your parcel is not moving. We allow you to track the most relevant part of your parcels journey to your door.
Why am I being charged a 15% admin fee for my return?
As our logistics can be very complex, the 15% admin fee compensates the hours which go into product sourcing and QC within the business and with our business partners.
Returns & Refunds
Q: Have you received my return? A: Please share your return tracking number, and we will confirm its status.
Q: When will I get my refund? A: Refunds are processed within 7-14 business days after we receive and inspect the returned item. If you haven’t received your refund, let us know!
Urgent Issues & Complaints
Q: I have an urgent issue. How can I get help? A: We’re here to help! If you’re facing a serious issue, let us know the details, and we will escalate your case to the right department.
Q: How do I file a complaint? A: You can share your concerns via live chat. We aim to resolve complaints as quickly as possible.